We want our customers to be happy with their products. If for some reason you are unsatisfied with the goods you have received; we will gladly refund you the price of the product (excluding shipping) if the item(s) have been returned to us in its original condition within the refund period.
If you wish to make a return, please email us at firstname.lastname@example.org with your name and order number within 7 working days of receiving the goods requesting a refund.
If you have received a damaged item, take a picture of the damaged item and contact our customer service team as soon as possible. Wazobia African Market will assess the damage and compensate accordingly. Please note that any damaged items will need to be reported to us within 24 hours of receiving the parcel. we will not take any responsibilities if the you fail to report the damage within 24 hours of receiving the parcel.
Any refund requests made after the 7-day period will be denied unless the goods purchased are deemed faulty.
The customer is responsible for covering the cost of returning the goods and will have a duty of care for the goods during the refund period. Items being returned should be sent in their original packaging along with the original price tags, labels and invoices. We strongly advise that the return packets are carefully and adequately packaged so that potential damage to the goods in transit can be limited.