Store/Restaurant/Kitchen within a District

Assistant Store Manager / Assistant Restaurant Manager / Kitchen Restaurant or Senior Supervisor

Reporting relationship is:
1. Close (i.e.: same office)
2. Remote

Internal: District Manager, Store Manager, Country Management Team; Logistics Teams, Supervisors
External: Customers, Contractors, Suppliers;

Function: Ensures day to day smooth running of own area within the store.

Ensure the store/kitchen is compliant to all applicable retail Policies and HSSE Standards.

Ensure customers are at the heart of everything that they do at the store.
Ensure store is compliant to the defined minimum Retail Service and Standards as documented in the store audit checklist.
Organize workflow and ensuring that employees understand their duties or delegated tasks.
Ensure professional implementation of Wazobia Customer Value propositions

Set goals for performance and deadlines in ways that comply with Wazobia’s plans and vision.
Responsible for ensuring the performance of own area against all associated KPI’s.
Monitor employee productivity and providing constructive feedback and coaching
Works with District Managers to collaboratively develop current financial year business plan in order to sustain and grow the profitable future of the store.

Category	Activity	Objective
Customers First	Ensure Store and Service standards meet at least the minimum requirement with an optimized level of well-trained staff	Lead allocated staff to ensure adherence to standards and closure of audit gaps.
Customers First	Marketing	Ensure that the store/restaurant always has the highest level of Wazobia marketing activities implemented, e.g. promotions are current, well understood and are implemented as per the brief.
Operational Excellence	Task Assignment & Follow up	Ensure tasks are effectively delegated, allocated and delivered.Ensure prompt follow-up to as certain tasks have been completed.
	Customer Relationship Management	Ensure own areas’ readiness to serve customers. (people, equipment, VI, maintenance, Safety.)
	HSSE discussion with site staff + Safe handling of goods	Take full responsibility for all HSSE matters at own area. Engage and seek the guidance and assistance of the right personnel as required.
Effective and Motivated Teams	Training and coaching of Store staff	Dedicating time for coaching and training and development of staff. This is a key function.
Effective and Motivated Teams	Guiding of staff on their individual and collective targets	Ensure staff are fully engaged on relevant targets and provide feedback to them in a structured and professional way about their performance. Ensure staff perform at the required level and are recognised and rewarded as per agreed programs.

Diploma/Certificate in first line management or relevant field
High school diploma; BSc/BA in management or relevant discipline will be considered an advantage
Proven experience as supervisor or relevant role
Proven record of good project management skills.
Significant Retail experience.
Familiarity with company policies and legal guidelines of the field
Ability to learn a variety of job descriptions especially for stackers, cashiers, restaurant supports
Ability to work long shifts.

Supervisor

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