Supervisor

Job Category: Restaurant / Kitchen Store
Job Type: Full Time Part Time
Job Location: Houston TX 77082 Wazobia African Market

Salary:

From $12 an hour

Geographical Scope:

Store/Restaurant/Kitchen within a District

Reports to:

Assistant Store Manager / Assistant Restaurant Manager / Kitchen Restaurant or Senior Supervisor

Supervisor Location:

Reporting relationship is:
1. Close (i.e.: same office)
2. Remote

Key Relationships

  • Internal: District Manager, Store Manager, Country Management Team; Logistics Teams, Supervisors
  • External: Customers, Contractors, Suppliers;

Function: Ensures day to day smooth running of own area within the store.

1. Health, Safety, Security & Environment (HSSE)

  • Ensure the store/kitchen is compliant to all applicable retail Policies and HSSE Standards.

2. Operational and Service Standards:

  • Ensure customers are at the heart of everything that they do at the store.
  • Ensure store is compliant to the defined minimum Retail Service and Standards as documented in the store audit checklist.
  • Organize workflow and ensuring that employees understand their duties or delegated tasks.
  • Ensure professional implementation of Wazobia Customer Value propositions

3. Performance

  • Set goals for performance and deadlines in ways that comply with Wazobia’s plans and vision.
  • Responsible for ensuring the performance of own area against all associated KPI’s.
  • Monitor employee productivity and providing constructive feedback and coaching
  • Works with District Managers to collaboratively develop current financial year business plan in order to sustain and grow the profitable future of the store.

Key Responsibilities

Category Activity Objective
Customers First Ensure Store and Service standards meet at least the minimum requirement with an optimized level of well-trained staff Lead allocated staff to ensure adherence to standards and closure of audit gaps.
Marketing Ensure that the store/restaurant always has the highest level of Wazobia marketing activities implemented, e.g. promotions are current, well understood and are implemented as per the brief.
Operational Excellence  Task Assignment & Follow up Ensure tasks are effectively delegated, allocated and delivered.Ensure prompt follow-up to as certain tasks have been completed.
Customer Relationship Management Ensure own areas’ readiness to serve customers.   (people, equipment, VI, maintenance, Safety.)
HSSE discussion with site staff + Safe handling of goods Take full responsibility for all HSSE matters at own area. Engage and seek the guidance and assistance of the right personnel as required.
Effective and Motivated Teams Training and coaching of Store staff Dedicating time for coaching and training and development of staff. This is a key function.

Guiding of staff on their individual and collective targets

Ensure staff are fully engaged on relevant targets and provide feedback to them in a structured and professional way about their performance.

Ensure staff perform at the required level and are recognised and rewarded as per agreed programs.

Experience:

  • Diploma/Certificate in first line management or relevant field
  • High school diploma; BSc/BA in management or relevant discipline will be considered an advantage
  • Proven experience as supervisor or relevant role
  • Proven record of good project management skills.
  • Significant Retail experience.
  • Familiarity with company policies and legal guidelines of the field
  • Ability to learn a variety of job descriptions especially for stackers, cashiers, restaurant supports
  • Ability to work long shifts.

Skills and competencies:

Skills
  • Fluent in local business language
  • Proficient in English is desirable
  • Customer Relationship Management
  • Standards Office Software (Text/Spreadsheets/e-mail)
  • Identify and understand customer’s needs
  • Result oriented
  • Merchandising, facing
  • Food handling and safety
  • Setting realistic and clear targets
  • Conflict Management
Behaviours
  • Customer Oriented
  • People & Staff Development
  • Respect
  • Consistent
  • Hardworking
  • Trend-Setter
  • Results driven:
  • Solves Problem and makes timely, quality decisions
  • Resilient
  • Planning, organizing, implementing:
  • Professional
  • Tasks and processes driven
  • Collaborating with others
  • Communicate with clarity (Internally & externally. Written & oral)
  • Effective follower of leader and standards

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