Salary:

From $12 an hour

Geographical Scope:

Store within a District

Reports to:

District Manager

Supervisor Location:

Reporting relationship is:
1. Close (i.e.: same office)
2. Remote

Key Relationships

Internal: CEO; District Manager, Country Management Team; HR; Finance; Logistics Teams
External: Customers, Regulatory Authorities, Contractors, Brand partners, Suppliers; Landlords/owners;

Function: Provides leadership and direction to the store management team (assistant managers and supervisors)

1. Health, Safety, Security & Environment (HSSE)

Ensure the store is compliant to all applicable retail Policies and HSSE Standards.

2. Operational and Service Standards:

Create the conditions with District Manager, CEO and other relevant stakeholders that will put the customers at the heart of everything that they do at the store.
Ensure store is compliant to the defined minimum Retail Service and Standards as documented in the store audit checklist.
Ensure professional implementation of Wazobia Customer Value propositions

3. Performance

Responsible for ensuring the performance of the store against all associated KPI’s. Accountable for the delivery of the store P&Ls.
Works with District Managers to collaboratively develop current financial year business plan in order to sustain and grow the profitable future of the store.

Key Responsibilities

Category	Activity	Objective
Customers First	Ensure Store and Service standards meet at least the minimum requirement with an optimized level of well-trained staff	Analysis the latest Retail Standards/audit Score. Follow the existing action plans and set new action plans for the next cycle. Ensure the store have the correct level of staff for the stores
	Marketing	Ensure that the store always has the highest level of Wazobia marketing activities implemented, e.g. promotions are current, well understood and are implemented as per the brief.
	Competitor Intelligence	Mapping and adapting as necessary to what competitors do in the area.
Operational Excellence	Stock reconciliation	Ensure we can account for the stock movements during the month, identifying loss through leaks or short deliveries etc.
	Task Follow up (previous not closed)	Agree action plan with the supervisors for follow up
	Customer Relationship Management (CRM)???	Fully use available sources (CRM tool) to assess and measure the store standards and readiness to serve customers. (people, equipment, VI, maintenance, Safety.)
	HSSE discussion with site staff + Safe handling of goods	Take full responsibility for all HSSE matters at the store. Engage and seek the guidance and assistance of the right personnel as required.
	Store Business Plan	Develop a fit for purpose business plan for store in alignment with District Manager’s recommendations.
Effective and Motivated Teams	Training and coaching of Store staff	Dedicating time for coaching and training of the store staff.
Effective and Motivated Teams	Guiding of staff on their individual and collective targets	Ensure Store staff are fully engaged on store targets and provide feedback to them in a structured and professional way about their performance. Ensure staff perform at the required level, are recognised and rewarded as per agreed programs.
Wining Retail – Performance	Store Profitability	Analyse P&L by item to identify income or cost levers to improve the performance of store

Experience:

Undergraduate University degree in Business Administration or related field.
Minimum 5 years of experience in similar positions or relevant role.
Significant Retail experience.
Proven record of good project management skills.
Solid food and staples retailing knowledge especially to the African demography

Skills and competencies:

Skills

Fluent in local business language
Proficient in English is desirable
Customer Relationship Management
Stock control and management
Standards Office Software (Text/Spreadsheets/e-mail)
Sales follow-up
Assessing risks in the workplace
In-store sales
Identify and understand customer’s needs
Result oriented
Strong commercial acumen
Merchandising, facing
Business Planning
Result analysis/Performance
Market Analysis
Setting realistic and clear targets
Conflict Management

Behaviours

Customer Oriented
People & Staff Development
Respect
Consistent
Hardworking
Trend-Setter
Results driven:
Solves Problem and makes timely, quality decisions
Resilient
Planning, organizing, implementing:
Professional
Tasks and processes driven
Collaborating with others
Communicate with clarity (Internally & externally. Written & oral)
Effective follower of leader and standards

Store Manager