Desktop Support Engineer

Job Category: Management
Job Type: Full Time

Are you looking to be part of a team that supports excellent customer service and serve in the IT department?


We are now seeking to fill a long term role of a Desktop Support Engineer to be based in Houston, Texas.


Your Duties will include:

  • Provide users computer desktop support remotely and in person.
  • Install and maintain computer equipment, printers, displays and other devices in accordance with manufacturers’ guidelines.
  • Contact equipment and software service providers as needed to support IT technical aspects.


Required Skills – you will have: –

  • Minimum of 2 years of hands-on desktop computer and technical support
  • Experience troubleshooting issues with PCs and peripherals
  • Experience with Active Directory administration
  • Experience in Microsoft Windows 7,/10/ Server 2012 R2,/ Server 2016
  • Experience supporting Office 365 and the MS Office Suite
  • Experience troubleshooting basic networking issues
  • Knowledge of POS System a plus
  • Experience supporting iPhones and iPads a plus
  • Customer service oriented
  • Professional demeanor
  • Able to convey technical details in layman’s terms to non-technical staff
  • Good written and oral communication skills
  • Assist team in the rollout of new or improved application.
  • Install and configure windows operating system
  • Recovery desktop and laptop image, building of new desktop images, rollout of patches and updates. Other duties as required.
  • Able to lift 40 pounds

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